John Croson's Blog Home

Customer service these days seems to be lacking, when they should be excelling. I was talking about this topic with a co-worker yesterday over lunch. We both agreed that providers of goods and services need to be even more attentive to their customer base these days, especially in light of the fact that the economy is in such a mess. Image via Wikipedia My wife had received a call from our local Time Warner sales staff, suggesting we could save money by purchasing their bundled voice/data/cable package. We looked at the numbers and decided we could. At that time we used Dish Network for TV , Vonage for voice, and Time Warner/ Earthlink for data. It seemed like a no-brainer to her. She pays the bills, and it makes her life easier to pay fewer, especially when a 3 year old is demanding your undevided attention, or the laundry needs to get done, or the house needs to be cleaned, etc, etc, etc. ...

My wife and I recently purchased a Panasonic SDR-H40 for capturing video of our son and daughter, after our Canon MiniDV crapped out last year. It was disappointing when the Canon failed again...TWO times this thing decides to get tape debris caught in the heads. This was the most delicate camera ever owned, and captured excellent quality footage, but I will NEVER buy another tape-based machine. The Panasonic falls short in the quality department as compared to the Canon, and we knew that going in. The maximum video quality is 10mbps, which seems to be pretty good quality on a laptop. I haven't tried it on a analog TV yet. Image via CrunchBase I needed to post these clips on YouTube for family and friends located in various parts of the planet, and rapidly discovered that the MOD files stored on the SDR-H40 can be accessed easily as plugging in the USB card, and waiting for udev to automatically mount it on my shiny new installation of Ubuntu. I discovered that t...