John Croson's Blog Home

This Bio was written by my employer. I was very flattered... John likes to refer to himself as a “jack of all trades”, but his experience and knowledge of technical and operating systems make him anything but a generalist. John’s background in information systems ranges from development of software , to design and implementation of hardware compatibilities, to key management-related duties, such as cost containment and budgeting, and training. When John started his career in the IT field, he was the Technology Operations Manager for a local art museum in Racine, WI . In that job, he maintained a heterogeneous 2-site environment for this organization while managing various IT-related projects. As he moved further with his career, he provided IT support and development with an IT consulting firm . His accomplishments here included the maintenance, administration and building of a multi-server environment, as well as implementing the related policies and procedures for network securi...

Customer service these days seems to be lacking, when they should be excelling. I was talking about this topic with a co-worker yesterday over lunch. We both agreed that providers of goods and services need to be even more attentive to their customer base these days, especially in light of the fact that the economy is in such a mess. Image via Wikipedia My wife had received a call from our local Time Warner sales staff, suggesting we could save money by purchasing their bundled voice/data/cable package. We looked at the numbers and decided we could. At that time we used Dish Network for TV , Vonage for voice, and Time Warner/ Earthlink for data. It seemed like a no-brainer to her. She pays the bills, and it makes her life easier to pay fewer, especially when a 3 year old is demanding your undevided attention, or the laundry needs to get done, or the house needs to be cleaned, etc, etc, etc. ...